Online computer and electrical supplier Ebuyer have disappointed me. Three weeks ago I ordered a DVI cable for my new TV along with two packets of 50 DVD-Rs. The cable arrived on time along with ONE packet of DVD-Rs. For once the couriers were not to blame, Ebuyer only sent out one packet.
Since then I have tried to contact them, I have had once response and that wasn’t very helpful either. They seem happy to take my money but when it comes to providing service they don’t give a toss. I know two other regular customers of Ebuyer, both of whom have also had problems.
Here’s the current communication (or lack of it) I have had with them. I will let you know if I finally get a response or refund/DVD-Rs.
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Original Note To Ebuyer:
04/01/2006 16:16
Hello,
Today I received an order for
1 x Belkin Cable/video Dvi Dvi 3m
2 x Datasafe 8x DVD-R x 50
Unfortunately it seems than only 1 packet of DVD-Rs was delivered along with the cable.
Are these with the courier, yet to be dispatched or has only 1 packet been sent out in error?
Many thanks,
___________________
Ebuyer Response:
04/01/2006 16:46
Thank you for your contact with our Customer Support Team.
Please accept my apologies for any inconvenience caused.
I must advise that you wait 48 hours from delivery date. After this if you still have not received the item please contact the support team and you will be advised further.
Kind Regards
Ebuyer Customer Support Team
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My Follow Up Reply:
11/01/2006 22:34
The remainder of the order has still not been delivered.
I work five days a weeks, Monday – Friday.
Last week I took a annual leave day off work on the original delivery date so that my order could be received. Apart from Saturdays there are no other days suitable for re-delivery.
If the remainder of order cannot be redelivered on Saturday 14th or Saturday 21st January I will require a refund on the DVDRs and the cost of postage that my bank account has been debited for.
Many thanks
___________________
My Latest Contact With EBuyer:
NOTE: OVER TWO WEEK WITHOUT A RESPONSE FROM THEM!
19/01/2006 18:45
Hello,
The order is still yet to be received. I am very unhappy at the fact that you have failed to respond in over a week since my last eNote.
It has come to the stage where I will now require a full refund for the missing order and the postage charges which have already been taken from my bank account some weeks ago.
If I do not have the funds in my bank account or a satisfactory response by 26th January 2006 I will have no choice but to report eBuyer to Trading Standards for not fulfilling a service.
I understand mistakes happen but I expect them to be resolved in a prompt manner. I have made many orders from you in the past, including one of high value last month. I feel disappointed at the poor manner you have dealt with this order.
Along with the refund I will also be expecting a response as to why the service was so poor in this case and why the communication from you was not forthcoming.
I’ve had to stop watching Celebrity Big Brother. It is so boring I think I may start vomiting blood if I watch anymore. I didn’t watch it last night due to football, didn’t both to record it and didn’t watch it tonight. I can’t see myself wasting any of my time with the remainder of the current series.
The house is full of boring, self-obsessed celebrities who are no good at singing/acting/or whatever the hell they do in the normal world. They are equally as pathetic in the house. So unless anything major takes place (e.g. a death) I won’t be tuning back in. Bring back John McCririck and Jackie Stallon!
Just a quick, late night blog to congratulate the Leeds United players on tonight’s performance against Premiership outfit Wigan. They may have lost on penalties but the overall performance of the team over 120 minutes was superb.
3 times Wigan took the lead and 3 times Leeds battled back to equalise. The final goal of the game, from Gary Kelly was outstanding. You’ll have to see it to believe it, he doesn’t score goals that often but when he does they’re crackers.
If they can bring this fighting spirit into their league games promotion is well on track. Well done Leeds! There’s always next year.
Funny story in the media today, apparently Ruud Van “Horseface” had a fight with little boy Cristiano Ronaldo during training. Great to hear about trouble at my most hated club between two of my most disliked players! The scrap was most likely all over nothing. Ruud probably borrowed Ronaldo’s face cream or something….
“Hey Ronaldo! You ****!”
Leeds United have signed a new player today, the Australian international Joel Griffiths. I have never heard of Grifflet before, he comes from some Swedish club and scored a goal for Australia the other month which helped them into the World Cup. The Leeds midfield isn’t the strongest in the league so if he’s any good he will be welcome.
Something extremely bizarre about this new player is that he appears to have a website. The website includes many strange sections, most notably this online chat with the webmaster. There even seems to be an e-mail address for the player on the site. I personally am very sceptical of the authenticity of this site and have asked him a series of questions (some of them trick ones) to see if he knows the answers :o)
Lastly, Leeds are on the telly tonight, they take on Wigan in the FA Cup 3rd Round Replay. They stand a very good chance of getting past the Premiership side, should they win Manchester City will be waiting in the 4th round.
So Sven has landed himself in some trouble after being totally naïve and gullible, falling for a setup by some tabloid newspaper.
To be honest, he only said what we all knew anyway…
Michael Owen was unhappy at Newcastle and only went for the money.
Well why else would a world class striker go to a second rate, midtable club that are out of Europe? Isn’t it obvious Owen went as a cheap ticket back to England, to put himself in the shop window again and for a payday?
Rio Ferdinand is lazy.
Any football fan that has seen Ferdinand play over the last 12 months will know he doesn’t put the effort in. He demands £120k a week and proclaims himself as the best defender in the world, only he and his mother can see that.
Beckham is frustrated at Real Madrid.
How many red cards has Becks received this season? He certainly is getting a bit of a temper. He was loved at ManU (by the fans anyway), now he is just another number on a white shirt.
Shaun Wright-Phillips was overpriced.
How much did Chelsea pay for him? £21million was it? You would have to be insane to believe SWP is worth that, even Sven isn’t that stupid.
Wayne Rooney has a temper and comes from a poor family.
Well duur, he’s a scouser! Only joking, seriously, look at his aggressive behaviour. It’s obvious he’s a thug and as for his family, wasn’t his dad quoted as saying that he wants to fight Wayne’s father in-law at the wedding?
Sven has already proven he is dense as a manager, myself, like most England fans have resigned to the fact he will be in charge for the World Cup as it’s too late to bring anyone knew in. This latest escapade just proves he is also stupid away from the pitch, as a professional you have to be so, so careful who you speak to. Sven really let his guard slip.
Finally Big Brother last night, when Michael Barrymore first went in the house I quite liked him. Now he is becoming ever annoying, moaning and crying to anyone who ticks him off.
His latest outburst was at George Galloway, who kindly offered round his cigars. Barrymore didn’t see the generosity in the offer and like a child focused on what he hadn’t been given. The whole conversation is cringe worthy and proves that Barrymore really need to think before he speaks. Have a listen here. WHY DOESN’T HE JUST LET THINGS DROP!!!???
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