Unsurprisingly, my broadband is still not live. I spent a long time on the phone to TalkTalk’s customer “services” representatives yesterday and got nowhere. At one point I was told to call back “sometime… no… in 15 minutes… errr…. in 30 minutes… it’s up to you”. Professionalism at its best, I am sure you can agree.

This morning I tracked down Charles Dunstone’s personal e-mail address. Believe it or not, it’s not cunt@talktalk.net – Mr. Dunstone doesn’t use TalkTalk – further proof that he is more of a crook than an idiot.

After sending a strongly worded e-mail (with a slight threat of legal action) to dunstonec@cpw.co.uk, I received this reply.

Dear Mr. ######

Many thanks for your email, I am extremely sorry to hear of the problems you are experiencing with the connection of your broadband account and concerned that you have had to contact to me in search of resolution.

I have got someone investigating what has gone wrong and we will be back to you shortly.

In the meantime, please accept my sincere apologies

Regards
Charles Dunstone

I Googled a line from it and it has been sent out to other customers. A little annoying, but at least I’m getting somewhere…

1) He has stated, in writing, that he will investigate the problem – a valuable piece of documentation should I ever need to take legal action.

2) The Google search only threw up a few results. This was not an automated response, somebody did read it. Maybe it was Charles, maybe his secretary, maybe the cleaner – but somebody did read and acknowledged it.

3) He’s investigating what happened. Now, I know he isn’t the most trustworthy man in the world, but after reading web forums, it does sound like he gets stuff done.

I will keep you informed.