My dad asked me to make a change to his Sky account – (HONESTLY!).
I called them this evening…
First call I got his date of birth wrong – I got the month and year right, but gave the same day as mine (12th) – I wasn’t thinking and the Scottish lady scared me. After the first call didn’t go to plan, I called back a second time. This time I got the DOB right, but apparently I don’t sound like a middle aged man (how rude), so, yet again, they refused to help me! How selfish!
Luckily I’m not really committing fraud and can get my dad, the actual account holder, to make the call. It’s just that one of his major hates in this world is dealing with call centres; and as the purpose of the call is for my benefit, and something he doesn’t really understand, he’s not too willing…
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